Shipping & Delivery

How long will it take to receive my package?

Your order will undergo an estimated production time of 3-7 business days. After processing, standard shipping typically takes 3-7 business days, expedited shipping 2-3 business days, and overnight shipping 1-2 business days. However, please note that in certain circumstances, delivery may take up to 2 weeks.

What are the shipping costs?

Shipping costs are calculated at checkout and vary based on your location and the weight of your order.

How can I track the shipment of my package?

Once your order is shipped, you will receive a tracking number via email. Use this number on the relevant courier's website to track your package.

MY ORDER HAS NOT COME, WHAT DO I DO?

If your order hasn't arrived within the expected timeframe, please contact our customer service for assistance. Provide your order details, and we will help track down your package.

What is DarkCave's return policy?

We accept returns within 30 days of purchase for items in their original packaging and new condition. Opened or used products are not eligible for returns.

How do I return or exchange my items?

To return or exchange an item, please contact our customer service for a return authorization and instructions. Note that return shipping costs are the customer's responsibility.

Orders

Can I make any changes after placing my order?

Orders can be canceled within 24 hours of purchase. After this period, changes are not possible as the order may have already been processed.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of purchase. After 24 hours, cancellation is not possible.

What should I do if I received the wrong item or size?

If you received an incorrect item or size, please contact our customer service immediately for assistance with a replacement or refund.

What should I do if I have not received a confirmation email?

If you haven't received a confirmation email, please check your spam folder. If it's not there, contact our customer service to verify that your order has been processed.

What is the status of my order? Where is my order?

You can check your order status by using the tracking information sent to your email. If you have any concerns, please contact our customer service.

Payments

What are the payment options?

We accept all major credit cards, PayPal, and other payment methods listed on our website.

Technical Issues

What should I do if I experience problems with your website?

If you encounter technical issues, please try refreshing the page or using a different browser. If the problem persists, contact our customer service for assistance.

Additional Questions

How do I get in contact with customer service?

You can contact our customer service via email, phone, or our website's contact form. We're here to assist you with any questions or concerns.

My package shows delivered, but I did not receive it. What do I do?

If the tracking information shows your package as delivered but you haven't received it, please check with neighbors or your local post office. If you still can't locate it, contact our customer service for assistance.